Question 1

Do you create custom cakes?

Accepted Answer

Yes. Sweetinity creates custom cakes and desserts designed around your celebration, preferred style, serving needs, and approved budget. Submit a Custom Inquiry Form to begin.

Question 2

What information should I include in my custom inquiry?

Accepted Answer

Please include your event date and time, number of guests, event type, preferred cake or dessert, flavors, colors, theme, budget, pickup or delivery preference, allergy information, and inspiration images. Complete information helps us prepare an accurate proposal.

Question 3

Can you copy a cake exactly from a photograph?

Accepted Answer

Inspiration photographs help us understand your preferences, but we do not guarantee an exact copy of another artist’s work or a previous Sweetinity creation. Every cake is handmade, and Sweetinity may adapt the design using its own artistic style, techniques, materials, and professional judgment.

Question 4

Will my cake look exactly like the inspiration image or website photograph?

Accepted Answer

Not exactly. Photographs represent the general style or product. Handmade creations naturally include small variations in color, shape, piping, texture, flower or fruit placement, proportions, and finishing details. Screens, lighting, photography, food coloring, temperature, and ingredient behavior can also affect appearance.

Question 5

Can you match an exact color?

Accepted Answer

We will make reasonable efforts to match the requested color, but exact color matching cannot be guaranteed. Digital screens display colors differently, and edible colors can develop or change depending on ingredients, lighting, refrigeration, and time. Very dark or highly saturated colors may temporarily stain the mouth or affect flavor.

Question 6

Can I provide my own topper, flowers, decorations, or other items?

Accepted Answer

Possibly, with Sweetinity’s advance approval. Customer-provided items must be delivered by the agreed deadline and must be suitable for use with the product. Sweetinity may refuse any item it considers unsafe, unstable, incompatible, unlawful, or inappropriate. The customer remains responsible for the safety, legality, permissions, and condition of third-party items.

Question 7

Can you use fresh flowers on a cake?

Accepted Answer

Fresh flowers may be used when approved as part of the design. Flowers are decorative and not edible; they may contain pollen, sap, pesticides, wire, floral tape, picks, or other non-food components. All flowers and non-edible materials must be removed before cutting and serving.

Question 8

Can you add a name, image, logo, character, or branded design?

Accepted Answer

Requests are reviewed individually. The customer is responsible for having permission to use any photograph, artwork, logo, character, trademark, or other protected material supplied to Sweetinity. We may decline or modify a requested element when necessary.

Question 9

How many people will my cake serve?

Accepted Answer

Serving counts are estimates based on standard portion sizes and depend on how the cake is cut. Actual servings may vary. Please provide an accurate guest count so we can recommend an appropriate size.

Question 10

Do you make tiered cakes?

Accepted Answer

Tiered cakes may be available depending on the date, design, serving needs, delivery arrangements, and production schedule. Because tiered cakes require additional structure and careful handling, delivery or setup conditions may apply.

Question 11

Can I make changes after my order is confirmed?

Accepted Answer

You may submit a written change request, but changes are not guaranteed. Sweetinity may be unable to make changes after designing, purchasing supplies, preparing ingredients, or beginning production. Approved changes may require additional payment. Reducing the size, quantity, or design does not create a refund or credit.

Question 12

What happens if one of my requested ingredients or decorations is unavailable?

Accepted Answer

Sweetinity may use a substantially similar ingredient, fruit, flower, packaging component, or decorative element when availability or quality requires it. We will not knowingly substitute an ingredient that conflicts with an allergy disclosed and accepted in writing. We will communicate a material substitution when reasonably possible.

EVERYTHING YOU NEED TO KNOW

Questions before ordering?

Frequently asked questions